Customer information
This page explains general information about using this website, quotations and product warranties. The written proposal and agreement for your project set out the specific scope, price and terms.
We aim to keep information on this site useful and current. Product availability, system suitability, estimated savings and indicative system sizes depend on your property, energy use, equipment and current supplier terms. Website examples and calculator results are general estimates, not a final design, performance promise or binding quotation.
A quote is prepared for the site and scope described in it. It will identify relevant equipment, price, inclusions, exclusions and any conditions known at the time. Work proceeds under the accepted written proposal or agreement. Changes to site conditions, requested scope, equipment availability or network requirements may affect the design, price or timing; any proposed change should be discussed and documented.
Solar panels, inverters and batteries have product warranties set by their respective manufacturers. Performance warranties, product warranties and any installer workmanship warranty are different promises and can have different durations, conditions and claim processes. The warranty documents supplied with your specific system explain who provides each warranty and how to make a claim. Do not rely on a general statement on this website as a substitute for those documents.
The footer’s reference to a 25-year panel performance warranty describes a typical product warranty category; the actual manufacturer, product, coverage and conditions must be confirmed in your proposal and product documentation.
Australian Consumer Law consumer guarantees may apply to products and services. Those rights are separate from voluntary manufacturer or installer warranties and are not excluded or limited by this page. For an overview, see the ACCC guidance on warranties and consumer guarantees.
For a question about a specific quote, installation or warranty, contact us with your job details so we can refer to the relevant documents. We may update this website information as our services change. The version displayed here applies from the date shown below.
Last updated: 12 October 2026
